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VIP Lounge

VIP Lounge

Shoot for the stars and unlock cosmic rewards in the Moon Games VIP Lounge! We’ve travelled the galaxy far and wide! So we can safely say that if you’re selected and invited as a special Moon Games VIP, you’ll be pampered with the star-studded VIP experience.

As an elite member, you can access a full suite of intergalactic rewards! You’ll also be spoilt with your own personalized VIP Account Manager, which you can contact for any assistance. As an extra incentive, you can climb the ranks from Sapphire to Emerald, and Diamond, to receive the full VIP treatment.

While you rub shoulders with the other VIP members, you’ll be treated to glamorous perks like weekly cashback, personalized gifts, extra Free spins and seasonal bonuses. You can also unlock special gifts like high withdrawal limits, low wagering amounts and much much more!

    • How Can I Become A VIP?

      It is simple, you only need to play. Being a loyal and admirer of Moon Games, you are able to shape your path to the elite classes of the loyalty pyramid. Once you are spotted by the VIP team for your exceptional dedication to Moon Games casino site, an official personalised invite to the VIP Lounge will be sent. Only those invited can access the online casino VIP programs.

      Oh yes, if you are a VIP at a different brand, feel free to get in touch with the VIP team. They might end up proceeding with something special for you. Some matching VIP casino bonus maybe?

    • How Can I Reach The VIP Team?

      The friendly and enthusiastic VIP team can be contacted through call or email on specific times. You may contact them if you think you might have been missed on the invites. Need the contact details? Here you go;

      VIP Players Hotline: 0800-680-0638
      The line is available on Sun-Thu 8:30-17:00 Or contact us by e-mail: vip@moongames.com

    • What Can I Get As A VIP??

      Now we’re talking! As a privileged player at the VIP casino, you may expect something outstanding and incredibly fun since Moon Games always tries to offer the biggest share to its fellow players. The online casino VIP program is packed with extraordinary perks but some honourable mentions would definitely be:

      - Access to a dedicated VIP Team
      - Additional Free Spins and Giveaways exclusively for VIPs
      - Weekly Cashbacks on - your net losses awarded
      - Personalised and Special Benefits to VIPs.


    • Terms:
      • The VIP scheme is by invitation only.
      • Eligible player upgrades will take effect within the first 7 days of every month.
      • Membership of the scheme is reviewed monthly.
      • Management reserves the right to upgrade, downgrade or exclude players found to be abusing the VIP benefits for any length of time at its sole discretion.
      • Wagering restrictions on VIP bonus apply prior to withdrawal; unless otherwise stated:
      i)Deposit related IG bonus; lowered from x70 to x25 (deposit amount + bonus amount)
      ii)Deposit related Bingo bonus; from x3 to x1 (deposit amount + bonus amount)
      iii)Non-deposit related IG bonus; from x85 to x40 (bonus amount)
      • Winnings resulting from IG Free Spins will be granted to your IG bonus bankroll and are capped at £100 for VIP players. Such bonus must be wagered x85 (bonus amount).
      • Cashback is credited on weekly basis every Thursday; based on previous week’s activity (Thursday to Wednesday).
      • VIP Cashback is paid to active VIP players only in bonus funds, unless otherwise stated.
      • Player need to have deposited at least one time (minimum £50) during the week to qualify for Cashback.
      • Cashback percent and maximum amount varies per VIP level; Diamond receive 15% up to £200, Emerald receive 10% up to £125, Sapphire receive 7% up to £75, and Ruby receive 5% up to £50. Minimum cashback payable is £1.
      • Cashback is calculated as a percent of player’s Net Cash Gaming during the Cashback week:
      i)Percent x (Deposited funds – Withdrawn funds – adjusted bonuses – closing balance).
      Ii)Credited cashback that is unutilized for 3 days is forfeited and will be removed from balance following Monday.
      •Games bonus funds can be played on Instant Games only. Wagering restrictions on games bonus apply: 40x (bonus amount). Only wagering with games bonus funds will count towards the wagering requirements. Not all games contribute the same to the wagering requirements. The following is a list of contributions for each individual game type: Slots, Scratch cards, Keno, Race, PJP, and Arcade games contributes with 100% to the wager requirement. Hi-Lo, Roulette, Live Roulette, Wheel of Light, Blackjack, Video Poker, and Live Blackjack games do not contribute to the wager requirement (0%). Wager on IG with Games Bonus Funds that generates a minimum £100 win, and subject to the fulfillment of wagering requirements, allows for a maximum Bonus to Real funds conversion of £800 for over the initial bonus amount granted, and which was used to generate winnings.
      •We reserve the right to amend or remove this offer at any time without notice at our own discretion.
      •Moon Games Full Terms and conditions apply
      •Last updated November 1st 2018.

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